FREQUENTLY ASKED QUESTIONS

I see an item I like – how do I bid on it?
Bidding might seem complicated at first, but it’s actually really simple – we promise! Follow these steps and you’ll be bidding in no time:
  1. Click the item link, or, if there’s no link, click “Current Auctions” at the top of the page. This will take you to the Auction Portal, which is hosted on a different server.
  2. Find the item within the auction. If you can’t find it, do a quick search of the item name, and it will come up.
  3. Click the item and click “Bid” (Careful, the auction must be open for bidding for you to bid!)
  4. You will be prompted to login. If you don’t have an account, you’ll have to make one by following the steps. If you have troubles making an account, contact us!
  5. Once your account is active, you can enter your bid, and you’ll receive notifications via email if you’re outbid.
That’s it! Once you have an account, bidding is much quicker, as you’ll just have to login.
I’d like to auction off or sell my items. How do I do that?
Please see the About Us page for more information on selling. Contact Us at anytime to set up a meeting or item drop-off time.
What does “Max Bid” and “High Bid” mean?
High bid is the current winning bid on the item. All bidders can see this number. Max bid is the maximum amount you’re willing to pay for the item. Only you can see your Max Bid; it is hidden from everyone else. Scenario: If you’re about to bid on the item, and the High Bid is $10.00, your Max Bid must be $12.50 or more (since our auction run on a $2.50 bid schedule). Say you enter a Max Bid of $30.00, the High Bid now increases to $12.50, UNLESS someone else has entered their Max Bid higher than that. The items High Bid will increase until it reaches the the lowest Max Bid that is higher than all the other Max Bids. Scenario two: There is an item with no bids on it yet (high bid of $0.00). You set your Max Bid at $30.00. The high bid now increases to $5.00, and you are winning the item. John Doe now decides to bid on the item, and places his Max Bid at $20.00. The item’s High Bid now increases to $22.50, and you are still winning the item. You will continue to win the item until someone places a Max Bid that is higher than your Max Bid.
What does “Soft Close” mean?
All of ECOA’s auctions run on a soft close bidding system. A soft close ending for a lot means that if a bid is placed in the last few minutes, the bidding for that lot will be extended by another few minutes. This gives other interested bidders time to raise their bid before the lot closes.  
When can I pick up items I’ve won?
Pick up is set for each auction, but it is almost always two days after an auction ends. (Auctions normally end on Monday, so pick up is Wednesday). Please do not come early for pick up, as we need time to prepare and organize the lots and we do not want you to have to wait.   If you cannot make it on pick up day, please contact us by phone or email as soon as possible, and we will set up an alternate time for you to pick up. More pick up information is available on the Auctions page.

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